Sr. Client Project Manager

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Empresa

StrataCore

Descripción de la Empresa

StrataCore is an IT Infrastructure Broker in Seattle. You might not know what that means yet, but you will! We’re an eclectic, enthusiastic, social team that focuses on achieving results while having fun! StrataCore places a high value on employee happiness and fulfillment, personally and professionally. We are a small company and regularly have opportunities to work on new and cross-departmental projects... we promise you’ll never be bored!

Departamento

Guatemala

Localidad

This job requires you to be living and working in El Salvador, Nicaragua or Guatemala.

Tipo de Contratación

Tiempo Completo

Descripción de la Plaza

Solve Problems. Have Fun.

StrataCore is an IT Infrastructure Broker in Seattle. You might not know what that means yet, but you will! We’re an eclectic, enthusiastic, social team that focuses on achieving results while having fun! StrataCore places a high value on employee happiness and fulfillment, personally and professionally. We are a small company and regularly have opportunities to work on new and cross-departmental projects... we promise you’ll never be bored!

The Sr. Client Project Manager (Sr. CPM) will be responsible for providing project management and administrative support to the sales department in the form of quoting, managing provider deliverables, proposal generation, CRM and support process management and other projects aligned with the overall success of the sales team.

Strong organizational skills, a positive attitude, and sales drive are essential. The main goal is to support our sales team to win new clients, ensure client satisfaction, help grow business within the existing base of company-wide accounts, and increase profitability for the company.

Ideally, a Sr. CPM should have at least 15 years of customer service or project management experience with at least 10 years of experience at a Telecom Provider or IT Infrastructure Advisor and a technical interest and aptitude.

This role is not a call center position. This job is remote but it requires you to be living and working in El Salvador, Nicaragua or Guatemala.

Job Duties:
-Project manage pre-sales quoting process and proposal generation
-Track sales activities in SalesForce, Monday.com and other sales support programs
-Partner with sales team on complex opportunities to provide backup and support
-Understand challenges and opportunities as they relate to each client and provider
-Ensure the resolution of client concerns related to contracts, billing, and installation issues
-Always look for ways to move opportunities/projects forward regardless of obstacles or challenges
-Perform other duties as needed

Sr. CPMs must demonstrate excellent communication, interpersonal, client services, and time management skills. The Sr. CPM must consistently demonstrate the ability to self-motivate and perform in a non-structured environment.

Requirements:
-Degree from academically respected 4-year university
-10 years of Customer Service of Project Management experience
-5 years of experience working at a Telecom Provider or IT Infrastructure Broker/Agent
-Excellent spoken and written English skills
-Track record of excellence with strong problem-solving skills and proven ability to deliver results
-Ability to work independently while also providing great collaboration with teammates
-Aptitude for working cross-departmentally and interact with all levels of management and sales personnel

Our Philosophy:
At StrataCore we have created an environment where everyone has the opportunity to succeed. An integral part of this success comes from the commitment we make to our employees and in return, the commitment we ask from them. We have established standards of conduct for working as a team as well as individually - each team member is required to practice the following:

Consistently demonstrate initiative and leadership with assignments, projects, and customers.
Have a sense of urgency.
Be passionate about work.
Display constantly curiosity.
Aggressively pursue training, learning, and career advancement.
Address every challenge with a proposed solution.
Self-motivate.
Be accountable and take ownership in projects and tasks.

At StrataCore, we pride ourselves on comprehensive IQ/EQ testing for candidates. During the interview process, we will invite candidates to complete a sequence of cognitive and behavioral assessments as well as speak with members of our team.

When applying, please include an English resume and cover letter briefly describing your work experience and your interest in working for StrataCore.

Mínimo Nivel Académico Requerido

Universidad Completa

Mínimo Nivel de Inglés Requerido

Avanzado

Mínima Experiencia Laboral Requerida

5-10 años

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